Our customers deserve and receive the highest quality service and respect. If you are dissatisfied for any reason, contact us for a replacement or a 100% money back refund. Please get in touch using the CONTACT US feature. To return your product, mail it to:Bible Verse Gifts 212 Soledad PlCoronado, CA 92118-1945There is no need to return cardboard or inserts. Simply fold the certificate to fit a regular- or business-sized envelope and mail via USPS 1st class.